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Date(s) - 06/20/2018
11:45 am - 12:30 pm

The Doctor's Building

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June 2018 Lunch & Learn Session

Date:                       June 20, 2018

Time:                      11:45 am – 12:30 pm

Location:                Suite 802 of the Doctor’s Building (500 S. University Avenue)

Title:                        Communicating With Physicians & Employees

Speaker:                  Rana McSpadden , State Volunteer Mutual Insurance Company

Description:          As healthcare trends away from patient satisfaction toward the patient experience, it is important for physicians, practice executives and staff to understand how this shift in ideology will affect their practice. At the conclusion of this session, participants should be able to identify the components to patient engagement; recognize the need to transition from measuring patient satisfaction to patient experience; and understand the importance of patient experience to the practice’s financial wellbeing.


Bookings are closed for this event.